FAQ

TABLE OF CONTENTS

Why can’t I log in to your site?

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

How do I cancel my subscription?

Log in to your account and toggle auto-renew off from the Subscriptions menu item. Click Here To View Your Subscriptions

This answer only applies to Plans that renew indefinitely.

Can I switch from a monthly plan to an annual plan?

Yes. Click Change plan from the Subscriptions menu item in your account. You’ll be switched to the new plan immediately and charged a prorated amount. Click Here To View Your Subscriptions

Can I update my email address or other personal information?

Yes. Log in to your account to make these changes. Click Here to View Your Account.

Can I update my credit card?

Yes. Log in to your account, add the new card and click Update my credit card. Click Here To Update Your Payment Information

How do I reset my password?

Click this link, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

  • Password reset links automatically expire after 48 hours.
  • Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
  • If the link becomes invalid, delete the old reset email and start with a fresh password reset.